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Coaching Changes, Suite 530, 28 Old Brompton Road, London, SW7 3SS +44 (0) 845 8336796 info@coachingchanges.co.uk

In-house courses

3 day Workshop: - Coaching Skills for Managers

Organisations today face a growing demand for continuous individual and organisational learning, a richer, new style of management, and individuals who can work both autonomously and harmoniously. The value of using a coaching approach in a management role is now widely recognised as a way of bringing this about.

The approach taught in this programme helps executives and managers to develop a style which will both impact organisational effectiveness and develop individual potential. The focus of this training is not simply on imparting tools and techniques, but on developing individuals' inherent interpersonal skills so that the coaching approach becomes an automatic part of who they are.

The course is three days long. The first two days cover the skills fundamental to effective coaching: contracting, well-formed outcomes, listening intently, questioning and moving ideas into actions. It is designed for anyone who wants to enhance their management repertoire by using these fundamental skills when the situation invites this. The focus of this training is on how to use coaching skills to improve performance.

After the first two days, participants are expected to actively use their coaching skills with their colleagues at the workplace. They will also be coaching each other in the period between the two units.

The third day follows a month later and focuses on further learning and integration. Here, participants have the chance to reflect on what effects they noticed when they used these skills, to hone their skills, learn new approaches and be coached on developing a plan for their future development.

The course is both theoretical and experiential, with a focus on learning by doing. A set of handouts accompanies the training and contains extensive notes to support the learning. Participants can expect to spend about half the time in practising coaching skills. To optimise the learning experience, the trainers' style is based on coaching.

This course is based on Coaching Development's professional coach training, and these three days have been taught widely as an introduction to coaching in the NHS, local councils and in management training colleges.

Cost: for more information, prices or to tailor-make your own programme, please contact us at info@coachingchanges.co.uk

1/2 Day Workshop: Staying Resilient and Resourceful

When working with people facing a major transition, we find that we are faced with anxiety, lack of confidence and perhaps fear of the future. Our own resources may become depleted and at worst, we may become confluent with our clients. This workshop will help participants to understand what their own areas of vulnerability are and how they can guard against them.

The main focus of the workshop is learning a technique called Time Line which enables us to recall times when we have been particularly resourceful and how we can recreate this positive attitude on future occasions.

Participants will be able to use this technique effectively with their clients and also for their own benefit.

Cost: for more information, prices or to tailor-make your own programme, please contact us at info@coachingchanges.co.uk

1 day Workshop: Managing and Motivating a Team in these Unprecedented Times

People respond well when they think that their manager "gets them". So how do you learn about the individuals in your team so that you can better manage them and get the best out of them?

On this programme, participants can expect to learn ways of understanding and intervening with individuals and teams that are seemingly caught in a downward spiral. These interventions have been widely tried and tested in managerial situations and together offer a robust and useful set of management tools.

By the end of the day, participants would have learned about:

Working Styles: the themes and ways of doing things that are typical of us
Motivational Stroking: different approaches to what makes people’s energy rise
Life Positions: basic attitudes to work, people and life
Drama Triangle: the ways we react in a team

The theory input is supported by a series of practical experiences which illustrate how these theories can be applied practically. So...you'll get lots of good ideas and you will know what to do with them!

Cost: for more information, prices or to tailor-make your own programme, please contact us at info@coachingchanges.co.uk

2 Day Workshop: Working with People

This two-day in-house training is an introduction to applied psychology at work. It offers a series of practical ways of understanding why people behave the way they do, how we can work out the best way to respond, and how we can develop options for changing our own behaviour.

When we understand why we behave the way we do, and why other people behave the way they do, we can develop a new set of options and possibilities. These can be quickly used to change our own behaviour and thus influence others. This developing clarity coupled with different ways of relating to our colleagues are likely to help us gain greater confidence in the way we interact with people at work.

This course focuses on the Human Element, the 'soft' side of organisations and companies. It teaches a robust framework of models which have been tried and tested in management, and which have a proven usefulness and easy applicability. It is based on Transactional Analysis, which finds widespread acceptance and usage in organisational settings.

Participants can expect to learn mainly about:

Personal Styles: the ways we be and therefore interact
Working Styles: the themes and ways of doing things which are typical of us
Basic Attitudes: how we think and believe about ourselves and others, and what that means
Dealing with Difficult People: what makes people 'difficult' and what can we do about that
Minimising: how people manage consistently not to do things
Motivation: different approaches to what makes people's energy rise
Communication: what channels there are and how we can choose one that works.

The course is both didactic and experiential. Ideas are offered and discussed, and then a series of exercises and experiences bring the concepts to life. The focus is on the workplace and how these can be used practically. Further reading is to be found in the extensive course notes.

Participation on this course includes an hour's coaching on how these ideas are being used at the workplace. This follow-up individual coaching session differentiates this programme from others and helps to sustain the new insights and behaviours.

Cost: for more information, prices or to tailor-make your own programme, please contact us at info@coachingchanges.co.uk

Team Coaching Programme

When the times are tough, things and people change. People see their close colleagues losing their jobs, and ask themselves if they are next. To protect themselves, they suddenly become more self-protective, seem to cooperate less and take steps to secure their positions by either working harder than before or behaving aggressively. The buzz of a busy office becomes silenced by the fear and guilt of those who survived the most recent round of redundancies, but who might be culled by the next. Team spirit disappears.

At times like these, team coaching can help to restore a more healthy dynamic. It can help recreate an atmosphere of 'in this together' and hence reaffirm existing networks and relationships, and gives a chance to revisit team objectives. It is a developmental approach to change which is asset-based and which serves talent retention.

Team coaching follows the same approach that we find in individual coaching. The coach accompanies the group, is responsible for keeping the process moving, listens actively and asks useful questions which steer the group to its desired outcome. As such, the coach does not have any factual input, but is responsible for focusing the group on themselves and where they are going.

The team coaching process described here uses the Appreciative Enquiry (AI) approach. This is a process which encourages the team to move back to a more positive way of thinking and being together. AI (following the American spelling) is a process which investigates what good working experiences the team once had, how things are when the team is functioning well, and what each person was contributing to the good times. The process then invites all team members to think about how they will know that the team is again working well together.

Based on the principle that 'words create worlds' (I.e. our language creates our reality), this optimistic approach to working with teams counters the doom and gloom talk which pervades much of our working life. It focuses on what is positive, and therefore invites participants to notice when things are going well. It gives opportunities to reflect on what each individual's contribution is to this positive process. The expected and likely outcome is that the team will 'talk itself into a good place' and begin to notice the signs of things working well again.

Cost: for more information, prices or to tailor-make your own programme, please contact us at info@coachingchanges.co.uk